hello there gurus!
I've strugling trying to setup a simple rule for organizational work distribuition rule:
"all tickets in brazil shoul go to a customer service org unit called OuVIDORIA"
the following org structure
board of directors (not relevant)
strategic subject division (this is our service organization)
OUVIDORIA (level 1 area)
NAE 1 (level 2, but will be assigned manually)
NAE 2 (level 2, but will be assigned manually)
commissions areas (not relevant)
sales org (mandatory, not relevant)
when I enter a new rule, my tennant just doesn't find any service organization
all units under my service organization have check customer service option
all units until the company are checked to obey reporting line option
does anyone know what should I check?