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Former Member
Jul 01, 2015 at 03:00 AM

Organizational Work Distribuition setup for tickets


hello there gurus!

I've strugling trying to setup a simple rule for organizational work distribuition rule:

"all tickets in brazil shoul go to a customer service org unit called OuVIDORIA"

I have

the following org structure


board of directors (not relevant)

strategic subject division (this is our service organization)

OUVIDORIA (level 1 area)

NAE 1 (level 2, but will be assigned manually)

NAE 2 (level 2, but will be assigned manually)


commissions areas (not relevant)

sales org (mandatory, not relevant)

when I enter a new rule, my tennant just doesn't find any service organization

all units under my service organization have check customer service option

all units until the company are checked to obey reporting line option

does anyone know what should I check?

many thanks!!

Ricardo Mattiuzzo