on 06-30-2015 8:13 AM
Hi All
I have a experience in SAP Basis but here i am handling Solman 7.1 as a functional consultant.But i don't know exactly what is role and responsibilities of functional consultant. And pls guide me in ChaRM as well as in Incident management.
Regards,
Abhinash
Hello Abhinash,
Following are the activities are expected from a sap solution manager consultant. It might vary a little.
Incident Management (IT Service Management)
Change Request Management (ChaRM)
Managing Solution Manager Projects and Blueprint
Integration with ARIS etc
knowledge onvarious Solution Manager Features
configuration knowledge of Incident Management process and IT Service Management features in Solution Manager
Configuration knowledge of Change Management process (ChaRM), Project Management, Quality Gate Management, integration with HP-ALM and ARIS.
Knowledge of SAP CRM Service Module
For Incident management and SAP change request management you follow these two wikis.
Usage and Demos of ITSM - SAP IT Service Management on SAP Solution Manager - SCN Wiki
Change Request Management - Solution Manager - SCN Wiki
Regards
Anand
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Hi,
I have a query like when we are creating a Request For Change,there is a Requesting Domain section and mandatory categories.In first category IT & Business option are there.
Actually my question is when I am choosing in 1st category 2nd 3rd are change according, how can i differentiate these category.what is the function and role of all category.
And pls send me a proper link of Creation of new Request For Change .
Solman 7.1 & SP -10
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Thanks,
Its really very helpful links.
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Hi Abhilash,
Your query can easily be answered by your own.
Please goto below URL and access Solman's related function and presentations which will help you in getting most of your answers.
This should be your starting point
Processes | SAP Support Portal
Then refer SCN wiki's and SAP help portal for your current solman version and SP level
Good Luck..!!
Regards,
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So this is the help link that you should read.
Changes and New Features in SAP Solution Manager 7.1 SP10 - SAP Solution Manager - SAP Library
Regards,
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