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Roles and Responsibilities of Solman functional Consultant

Former Member
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Hi All

I have a experience in SAP Basis but here i am handling Solman 7.1 as a functional consultant.But i don't know exactly what is role and responsibilities of functional consultant. And pls guide me in ChaRM as well as in Incident management.

Regards,

Abhinash

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
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Hello Abhinash,

Following are the activities are expected from a sap solution manager consultant. It might vary a little.

Incident Management (IT Service Management)

Change Request Management (ChaRM)

Managing Solution Manager Projects and Blueprint

Integration with ARIS etc

knowledge onvarious Solution Manager Features

configuration knowledge of Incident Management process and IT Service Management features in Solution Manager

Configuration knowledge of Change Management process (ChaRM), Project Management, Quality Gate Management, integration with HP-ALM and ARIS.

Knowledge of SAP CRM Service Module

For Incident management and SAP change request management you follow these two wikis.

Usage and Demos of ITSM - SAP IT Service Management on SAP Solution Manager - SCN Wiki

Change Request Management - Solution Manager - SCN Wiki

Regards

Anand

Former Member
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Abhinash,

For general queries you can search google, If you have specific queries/issues related with SAP, you can always post in SDN.

Please close this thread if you have got your answer.

Regards

Anand

Former Member
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Thanks Anand,

Do you have any link or documents of blueprint.

Former Member
Former Member
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Thnks Anand

Former Member
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Hi Anand,

Actually i m new in scn.com,so where it is...

Kindly guide me.

divyanshu_srivastava3
Active Contributor
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Sorry to intercept.

But you should read below doco 1st.

You can use google to find docs on SCN and search communities for the same.

Regards,

Answers (3)

Answers (3)

Former Member
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Hi,

I have a query like when we are creating a Request For Change,there is a Requesting Domain section and mandatory categories.In first category IT & Business option are there.

Actually my question is when I am choosing in 1st category 2nd 3rd are change according, how can i differentiate these category.what is the function and role of all category.

And pls send me a proper link of Creation of new Request For Change .

Solman 7.1 & SP -10

Former Member
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Thanks,

Its really very helpful links.

divyanshu_srivastava3
Active Contributor
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Hi Abhilash,

Your query can easily be answered by your own.

Please goto below URL and access Solman's related function and presentations which will help you in getting most of your answers.

This should be your starting point

Processes | SAP Support Portal

Then refer SCN wiki's and SAP help portal for your current solman version and SP level

Good Luck..!!

Regards,

Former Member
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Hii,

Solman Version-710,SP level-10

divyanshu_srivastava3
Active Contributor