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Former Member

ITS Mobile Troubleshooting

Hi All,

We have some issue with some barcode scanner - MC-9190 (Windows Mobile) - We dont know why, but when we want to use one of the RF gun who was on idle, the rf gun is freeze on a black screen - needs to remove battery and do a reboot. We use wavelink for Internet explorer emulation

So i was wondering what are the steps to begin some troubleshooting

Thanks

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1 Answer

  • Jun 30, 2015 at 01:11 PM

    Hi David,

    is this issue only happening when you have already accessed an ITSMobile service and then allowed it to go into an idle mode? ? From your description it sounds more like an issue with the Wavelink Browser? or else an OS issue for the MC-9190?

    Regards,

    Oisin

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    • Former Member Oisin ONidh

      This option is already check ( in SICF / Error Pages / Logon error tab / Configuration button) . User already received the already connected screen (sometimes - i guess depending on how they lost the connection) but 90% of the time they are bring back to the Logon page if they hit refresh or backspace by mistake