Service Tickets Categories

[Former Member]

Dear Gurus,

I have to set up the C4C Service Scenario.

In this scenario I have 3 different ticket types and they should have 3 different catalogues with different categories and subcategories associated to each ticket type.

How can I set up this scenario?

Is there any document that i can follow for configuration steps?

Thanks in advance for your help.

Rosalia

[Former Member · Accepted solution]

In C4C, you cannot link a service catalog to a ticket type. There can be only one active catalog at any given time.

So for your use case,

- Create 3 ticket types : T1, T2, T3

- Create a Service Catalog and include the Ticket Type name as the first level structure and then add the categories and subcategories under the first level

You can find the help documents on how to create ticket type and service catalog..

- Kiran

[Former Member]

Thanks Kiran for your input.

I'll ask in the idea box the possibility to assign different catalogues to different doc types, I think it's more lean.

[Former Member]

Hello Rosalia,

You can go through the online help center document "Configuring Service Categories" in your C4C system. This would give you a kick start for your scenario.

Regards,

--Sathya Swaroop

[Former Member]

Hi Lakkur,

I am configuring 3 different processes, the scenario is quite complex, the help center documentation has basic scenario details.

Thanks however for your answer!

Rosalia