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Former Member
Jun 25, 2015 at 03:12 PM

Ability to edit a closed dispute case

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We are being asked to have the ability to edit - specifically add notes - to a dispute case that is already closed. Can someone tell me how you can do this? I have tried the closed status and that doesn't allow for input - only display. I have tried other system statuses and they don't actually close the dispute - and assign the dispute case to the document in A/R. Is there a way to close the dispute - zero the disputed amount and clear the document - but allow entry of notes after that?