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Former Member
Jun 25, 2015 at 10:28 AM

Solman-ITSM - Couldn't able to search Incidents


Hello Team,

I have installed solution manager 7.1 with SP2.

I have configured solman_setup, managed system & ITSM configuration completely

Now I am able to create the tickets from 1) solution manager (crm_ui) 2) from the managed system.

But I am unable to search the incidents in CRM_UI, when I am searching the incidents I am getting the below error

500 SAP Internal server Error

Error: syntanx error in the program CL_AI_CRM_ACTION_UTILITY_=============CP (termination RABAX_STATE).

and i am getting ABAP dump for the same.

PFA the abap dump


dump.jpg (97.2 kB)