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Former Member

SAP HANA text analysis determination of products with keywords

Hello everybody,

I do have a question regarding the determination of products in service tickets via SAP HANA text analysis.

Is it possible to determine products if the keyword in the ticket text is not exactly the name of the product from product masterdata?

Does the text analysis work also with misspellings. Do I have the chance to maintain keywords at a product, such as common nicknames, which the text analysis then is verifying as well before determining a product?

I hope someone can help me with these questions!

Thank you and best regards,

Louisa

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2 Answers

  • Best Answer
    Posted on Jul 09, 2015 at 09:40 PM

    Logic behind that -


    1. System first breaks down the ticket text in to set of keywords
    2. Then compares these keywords with product description of all products
    3. Picks up best match.



    Is it possible to determine products if the keyword in the ticket text is not exactly the name of the product from product masterdata? - Answer - Logic looks for text description. It need not be exact. Keyword needs to be part of the product description.


    Does the text analysis work also with misspellings. Answer - No


    Do I have the chance to maintain keywords at a product, such as common nicknames, which the text analysis then is verifying as well before determining a product? Answer - You can do so by enhancing the product description with nicknames.

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  • author's profile photo Former Member
    Former Member
    Posted on Jul 23, 2015 at 01:57 PM

    Hi Kiran,

    thank you for your answer. That was quite helpful to understand the text analysis better!

    Thank you and best regards from Germany,

    Louisa

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