I am working on BO 4.1 SP6 .
I am getting the below error:
Account information not recognized: Could not reach CMS . The CMS on machine was stopped due to a critical error. (FWM 20031)
When i check the error log (error_cms) it shows :
I did the following steps
- Change the account the SIA runs with:
- go to CCM
- stop SIA
- go to Properties of SIA
- in 'Logged On As' section uncheck 'System Account' and provide domain account that has access to CMS database
- start SIA
OR
- Provide the account to log on to the CMS database with:
- go to CCM
- stop SIA
- go to Properties of SIA
- go to Configuration tab, click on 'Specify' button, provide CMS database information including login and password of a user that has access to CMS database
- start SIA
Again now i am facing problem with this .
can any one suggest me the permanent solution ...... to this is issue