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Former Member
Jun 24, 2015 at 06:16 AM

Unable to login into my fresh install of BO 4.1Sp6 edge edition???

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I am working on BO 4.1 SP6 .

I am getting the below error:

Account information not recognized: Could not reach CMS . The CMS on machine was stopped due to a critical error. (FWM 20031)


When i check the error log (error_cms) it shows :


I did the following steps

  • Change the account the SIA runs with:
    1. go to CCM
    2. stop SIA
    3. go to Properties of SIA
    4. in 'Logged On As' section uncheck 'System Account' and provide domain account that has access to CMS database
    5. start SIA

OR

  • Provide the account to log on to the CMS database with:
    1. go to CCM
    2. stop SIA
    3. go to Properties of SIA
    4. go to Configuration tab, click on 'Specify' button, provide CMS database information including login and password of a user that has access to CMS database
    5. start SIA

Again now i am facing problem with this .

can any one suggest me the permanent solution ...... to this is issue

Attachments

error.png (118.2 kB)