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Former Member

Design studio applications not available in iPhone

Hi All,

We have created two dashboards (iPhone and iPad). Then we have installed SAP BI mobile app in iPad and iPhone. I could see these dashboards in iPad but I could not see the dashboards in iPhone. Anyone had faced similar kind of issue ? please suggest me what I should do to make it visible in iPhone also.

Thanks

Gokul

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3 Answers

  • Jun 22, 2015 at 09:42 AM

    Hi Gokul,

    Please go to this location

    SAP BusinessObjects\tomcat\webapps\MobileBIService\WEB-INF\classes\internal

    Open Zen.properties and append iphone to document.supported.devices.

    Like below:

    document.handler.name=zen

    document.handler.servlet.path=/zen

    document.infoobject.kind=AAD.AnalysisApplication

    document.infoobject.kind.intvalue=5

    document.supported.devices=ipad,iphone

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  • Jun 22, 2015 at 09:43 AM

    Hi Gokul,

    You should still be able to run your iPhone dashboard on the BI mobile app even if you didn't use the iPhone templates. In fact, the iPhone templates are quite outdated with the old black theme. If you haven't already done so, I would recommend that you simply create your iPhone dashboard using the Blue Crystal theme which is optimised for mobile, in which case you should be able to start from a blank page.

    Have you confirmed that your iPhone dashboard runs as expected in local mode using the Send To Mobile Device (QR Code) execution option?

    Regards,

    Mustafa.

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  • Jun 22, 2015 at 09:16 AM

    Hi Gokul - did you use the iPhone templates to create your application? See page 39 of the SAP Help:

    http://help.sap.com/businessobject/product_guides/AAD15/en/ds_15_user_en.pdf

    "When using an iPhone, only create applications based on the predefined templates for iPhones (do not use the blank template for iPhones). In the New Application dialog box, select iPhone as the target device. In the next step, select a predefined iPhone template (for example, iPhone Template 1)" per the SAP Help

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