Field: Simultaneous Contacts (Max.) in Volume 5 – Hourly and Volume 6 Quarter-hourly

[Former Member]

Hello,

Can anyone advise the purpose of field Simultaneous Contacts (Max.) in Volume 5 – Hourly and Volume 6 Quarter-hourly reports in SAP Contact Center Reporting tool.

Does it shows the stats the total maximum concurrent calls handled at any particular time?

Thanks in Advance.

Rajesh Dod

[former_member187604 · Accepted solution]

Hi Rajesh,

have you checked app.help / Volume Reports and Reporting data guide at SAP Contact Center 7.0 Guides? If you think they do not provide adequate information, I am sure the doc. team will be happy to receive your feedback for improving those in the future.

(in some cases also Reporting Contact Handling Examples would be useful)

BR
-Lasse-

[Former Member · Accepted solution]

Hi Lasse,

Many thanks, its great information.

BR

Rajesh Dod