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Jun 19, 2015 at 04:12 PM

C4C use for Employee Central Service Center and IT help desk ?

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Hi ,

Did assist at the SAP Open MOCC @ open.sap.com , seems like C4C use for Employee Central Service Center form SF ?

Can create a ticket , etc , .... seems like all functionality of SAP C4C are available . Is that true or some functionalities are limited for C4C use for Employee Central Service Center form SF ? Please let me know if some documentation exist for that ?

Also , in the same line of thinking , will SAP C4C ( Interaction Center and creation of Tickets ) be available for a IT help desk scenario ?

Today in Solution Manager a IC functionality exist , design based on CRM IC (Interaction Center) , will be that also be available on the Cloud based on a similar SAP C4C design / functionality ? We are look into a new IT help desk , that is why I do ask . Thank you

Regard's