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Former Member

Not possible to select member of dimention-empty window

Hi All,

We use (SAP Netweaver) BPC and EPM add-in. Some of the users (when running reports) are not able to choose any members in the dimension "Department" in order to retrieve data and/or save data (they have necessary rights). The window with selection is simply empty. What is more interesting is only the users working on the ServerX were impacted. Users on ServerY could work as usual. In simple words: we could have two users with the same rights, sitting on the same floor or even at the same desk. One would be impacted and the other not.

Any hints, guide lines, anything?

Thanks in advance,

A.

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2 Answers

  • Jun 19, 2015 at 01:26 PM

    EPM add-in version?

    Screenshots?

    Server connection? Direct or remote desktop?

    Vadim

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    • Hi,

      This could be due to the Windows security issues on the Citrix server A.  Please have the Citrix administrator verify that all security profiles for users on the Citrix server are working correctly. Maybe the users' are having issues accessing PC_NW direcotry

      Regards,

      Leila

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    Former Member
    Jun 29, 2015 at 08:01 AM

    It doesn't seem it is a security issue. Our backend was restarted last week and after the restart issue is gone. I am wondering if it can be related somehow to cache topic. But "clear Metadata Cache" was done. UJA_REFRESH_DIM_CACHE/UJXO_CLEAN_CACHE were ran.

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