Crystal Server 2013: Cannot run report from outside our network

[Former Member]

When my laptop is on our network, inside the firewall, and I access our Crystal Server by fully qualified domain name (http://server.mydomain.com:8080/BOE/CMC) I can run a report just fine.

However, when I attempt to access externally via IP address, I get the error in the screenshot below

(http://public.i.p.address:8080/BOE/CMC)

(http://xxx.xxx.xxx.xxx:8080/BOE/CMC)

[former_member185603]

There may be firewall issues. Do you have any other kinds of reports like WEBI, can you open them?

Check this KB

1894313  - Cannot view reports from Web Application server on external DMZ server

[Former Member]

I am able to log in and get to the report.

It is when I attempt to run/view the report that I get the error.

[János_at_SAP]

Hello

Download your report into a Crystal Designer -> File -> Preferences-> Page Setup -> UnSelect no printer (optimize with screen view) option

Upload your report and test.

Seems, that your report trying to reach from outside would like to use your printer settings, which is not reachable.

I hope it helps,

János

[sivakumar_kilari3]

Hi,

Check this below sap notes?

2179769 - Intermittent Error RCIRAS0546 when opening Crystal Reports 2013 based on Progress ODBC dri...

2106815 - Error "The viewer could not process an event. The database logon information for this repo...

1732834 - Error "[RCIRAS0546]---- Error code:0 [CRWEB00000119]" while viewing report with large data...

Thanks
Siva

[former_member11696]

Moved to BI Platform forums