Connection closed after (protocol) error (RC=1); Help!

[Former Member]

Hello Experts,

There is user when he want to print from SAP he get the error  ( base in Tcode SP01): Connection closed after (protocol) error (RC=1).

He can print fom Word, Excel without any Problem.

The other users can print  from SAP without any Problem.

My SAP account can print w/out any problem in my computer or in any other computer except for this one which when I try

my SAP account also get the error.

Could you help me please Netweaver Consultant, needs help regarding Connection closed after (protocol) error(RC=1) Help!

[patriciamaria_cano · Accepted solution]

Hi,

Which acess method are you using? Please check note 821519 - Front-end printing with control technology.

Patricia Cano

SAP Active Global Support

[Former Member · Accepted solution]

We're using access method 'G' ma'am.

I'm still confuse why my SAP account can print in any computer but when I tried in this computer I got the error?.

[Former Member · Accepted solution]

Hi Kenneth,

With the details provided it's clearly a desktop / computer based issue. I understand he can print from normal word or excel.

What version of SAPGui is there on that desktop, Is it same as the one on your desktop (including patch level). If you make the same I assume that might help.

Cheers

Sharma

[Former Member · Accepted solution]

Sir Deepanshu we're using SAPGui 740 all are the same including path level.

I've tried to downgrade the user to SAPGui 730 and 720 but still the error persist.

I even tried to reformat the computer and still same error.

[Former Member · Accepted solution]

Hi Kenneth,

Thanks for update. So if it's not a issue from even Operating system then do you mind just checking with your local Network team and I have a feeling that it's a network issue.

Can you please take help from your network team and try to regenerate the problem while giving print from same system using SAP and check with them.

Cheers

Sharma

[Former Member · Accepted solution]

Hi Kenneth,

Did you check on network side ?

Cheers

Sharma

[former_member306470]

Is this issue solved? We experience the same. Please advice

[Former Member]

Nope. Sorry sir.

No solution to found so I advice my user's to use "PDF!" Tcode while in print preview of smartforms.

[chihom_he]

Did you clear it? We have the same issue.

[Former Member]

Hi Kenneth,

Any success on this issue? Can you please share?

Regards,

Sachin Deo.

[Former Member]

Hi,

Is the issue

1) persists for every user on that printer

2) or single user to that printer

3) Is printing of any document from desktop (outside SAP) is working?

Can you also paste the screen shots of different tabs of the prniter settings from SPAD for the issue printer

Regards,

Nikhil.

[Former Member]

HI,

Please check the printer setting in the destop with other desktop printer settings including device driver, print settings in control panel.

ALso check the SP01 logs, to check where the erorr is coming like calling event, or SAPLPD program etc.

Regards,

Nikhil

[Former Member]

Here is mySP01 Event Logs sir Nikhil.

The missing text in statistics is "Statistics: 30 sec, 2 pages, OTF, (ci=0 op=0 co=0 ji=0 fo=0 cl=30) "

I can't print even in local printer (e.g. CutePDF).

All printer settings is in default.

I just don't get it, in any computer except this one is working orderly.

I advised the user to use "PDF!" temporarily.

[Former Member]

Hi,

I believe the issue is with Network/firewall settings. Please involve the network team to check the affected user's PC.

Regards,

Prithviraj