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Jun 16, 2015 at 07:53 AM

Web Chat on Interaction Center

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Dear Champs,

I am working first time on SAP Interaction Center therefore i do not have an extensive expertise over it . My client is willing to implement Web Chat Service at IC. I am little confuse that whether it can be implemented completely from Functional end or Technical End. Whether integration with external communication system requires or not .

Further please tell me what is the concept of CMS (Communication Management Software) regarding Chat.

Thanks