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Former Member
Jun 15, 2015 at 10:42 AM

How to extract a report on SLA Breached in C4C?

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Hi,

Is there a way to pull report by exception in C4C system for e.g. reports can be run to only show tickets that have breached their SLA’s.?


Which field or data source will give me a report on all the tickets with overdue SLA status or SLA breached

Thanks,

Roopesh Purohit