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Former Member

intercompany in house repair

Hi all I have this scenario :

Company A plant A

Company B plant B in the same client SAP-

CUSTOMER X claims an equipment broken.

Customer X send the piece to COMPANY A , company A send it to Company B (INTERCOMPANY)

company B repairs it and send it back to Company A

company A ship the equipment to Customer X.

How can be done it in the sistem?

can anyone help me?

regards

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2 Answers

  • Jun 12, 2015 at 01:39 PM

    How was the original sale happened?

    G. Lakshmipathi

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    • Former Member Former Member

      Shila,

      Sorry to bother you again. But we are still struggling through this. Can you elaborate a bit more about the 2 repair orders?

      Here is our scenario:

      We have a scenario where plant A, Company code A (in Canada) will be receiving repair product physically from the customer. However, this plant in the Canadian company code (which is managed by a 3PL) does not repair these products. They will be sending the repair to a US10 company code plant in the US. However, when the Return Authorization is created at the front end it subsequently also creates a "Repair Request" sales order which when received into the system places the stock into the Unrestricted Stock type as non valuated "Sales Order Stock". We need find a way to move this product between Plant A (Canadian CC) and Plant B (US CC) to be repaired. We have identified that SAP does not allow for an intercompany STO to be utilized to move this type of stock so we need a solution to this challenge. Secondarily the TBD solution also needs to include a trigger (i.e. Inbound/outbound delivery) for GTS customs declaration documents to be generated to facilitate the cross border transfer. Is there a way for GTS documents to be generated for a Canada to US transfer of "Sales order Stock"?
      Also, how would we book the repair revenues crediting the sales organization of company code A (Canada) for non-warranty products when the repair service order will be created under company code B (US) and then shipped directly from the US plant back to the customer in Canada?

      Thanks,

      -Ruth

  • Jun 13, 2015 at 07:48 AM

    Hi Alex ,

    Why do not you follow STO process ?

    Secondly as you have said you need to take material from customer x to company A , so I just wanna know do you returning that material to company A ?

    Please clear this

    Regards,

    Arnab

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