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Former Member
Jun 10, 2015 at 11:04 AM

"Login failed" error while trying to connect "SAP Customer Briefing" mobile app to SMP 3.0 SP06


Hi Team,

I am trying to connect the SAP Customer Briefing Mobile app from my android device (Nexus 7; Kitkat 4.4.4) to SMP 3.0 SP06 but I'm getting the "Login failed" error. Unable to debug the mobile app too using chrome's inspect feature, hence not able to zero in on the error.

The steps taken to connect are as follows:-

  1. Downloaded SAP Customer Briefing Mobile App from Play Store
  2. Created an application in SMP 3.0 with the below details:-
  3. Back-end system pinged successfully
  4. Details being entered in the applications login screen:-
    • Server Address:-
    • Login Credentials
    • Username: <CRM login id>
    • Password: <CRM password>
  5. Further Login details (refer screenshot below):-

  • SUP User Name:- <Can we leave this blank here?>
  • SUP Activation code:- <Can we leave this blank here?>
  • Port: 8080
  • Company ID :- < Do we add the Application ID created in SMP 3.0 here?>
  • Security Config:- < Do we add the Security profile created in SMP 3.0 here? >

Not sure where the error lies.

Please advice.

Aaron D'C


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