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Former Member

SAP CCtr upgrade - Current Version 7.0.6.0

Hi ,

We are currently running SAP CCtr 7.0.6.0 and hence we need to upgrade . I have the following questions regarding the same:

1. What is the most stable SAP CCtr release as of now to which we can upgrade?

2. What are the steps for upgrade? Do we need to upgrade IA and then HAC, followed by upgrading the software packages ? Why do we need to upgrade IA ? Can we just upgrade HAC and them to the synchronization?

3. What are the pre-requisite steps for upgrade? Is there any checklist ? How can we take care of recovery in case things go wrong?

4. What are the changes in system functionality, SC or IA parameters if we upgrade from present 7.0.6.0 to the level as per Ques 1

I know its a lot of questions but this upgrade will be done directly in production server and hence need to be extremely careful. Thanks!

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3 Answers

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    Former Member
    Jun 10, 2015 at 07:58 AM

    Hi Rajat,

    You can upgrade your system on latest patch "SAP Contact Center 7.0 SP08 Patch1"

    Check below link to know about new features added in the product.

    https://websmp202.sap-ag.de/~sapidb/012002523100006536862015E/SAPCCtr_SP8_Overview.ppt

    Check below link that will guide you to upgrade your system.

    https://websmp202.sap-ag.de/~sapidb/011000358700000438372011E/Upgrade_Guide.pdf

    Regards,

    Chand Kamya

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  • Jun 11, 2015 at 04:45 AM

    Dear Rajat,

    As Chand recommended, you can upgrade your system on the latest patch "SAP Contact Center 7.0 SP08 Patch1".

    About how to do the upgrade, you may refer to the SAP Contact Center 7.0 Upgrade Guide

    You may find this Guide per the following path

    http://help.sap.com/businesssuite --> Additional Applications -> SAP Contact Center --> links to documents -> Guide Folder  --> SAP Contact Center 7.0 Upgrade Guide

    For more information about this release, you can also refer to SAP Note 2166780.


    Best Regards,
    Grace

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  • Jun 11, 2015 at 10:16 AM

    Hello Rajat,

    definitelly check documents as suggested by Former Member and @Grace Xin.

    I would add following:

    Regards,

    Dawood.

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