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GRC 10.1 Request Rejected-Notification not correct

Hi Team

I came across a scenario where if the role approver has rejected the role then the user gets notification shown as below.

I have configured the template id GRAC_AR_REJECTED for ROLE OWNER stage but not sure why the role owner is not getting the correct notification for rejection.


The Request number : 465 , has been processed and the Request is Closed. The details are as follows:

Provisioning log is not available

Kind regards,

Access Control Administrator


Please suggest if any one has came across this scenario.

We are on SP Level 7 (SAPK-V1107INGRCFNDA)



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  • Posted on Jun 09, 2015 at 12:59 PM

    Hi Team

    I guess i was wrong with template id here.

    I guess i need to use Role-Rejection template id instead of Request-Rejection template id.

    I will test on it further and keep the group posted.



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  • author's profile photo Former Member
    Former Member
    Posted on Apr 20, 2016 at 07:58 PM

    The close request notification (GRAC_AR_CLOSE) gets triggered because the request was closed, see Step 1 (Process Global Settings) on the MSMP Workflow Configuration. Remove the entry under Notification Settings END_OF_REQUEST. This can be entered at the last stage when the user get notified what the pw is etc.


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