GRC 10.1 Request Rejected-Notification not correct

[former_member218247]

Hi Team

I came  across a scenario where if the role approver has rejected the role  then the user gets notification shown as below.

I have configured the template id GRAC_AR_REJECTED for ROLE OWNER stage but not sure why the role owner is not getting the correct notification for rejection.

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------

The Request number : 465 , has been processed and the Request is Closed. The details are as follows:


Provisioning log is not available

Kind regards,

Access Control Administrator

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Please suggest if any one has came across this scenario.

We are on SP Level 7 (SAPK-V1107INGRCFNDA)

Thanks

Nitesh

[Former Member]

The close request  notification (GRAC_AR_CLOSE) gets triggered because the request was closed, see Step 1 (Process Global Settings) on the MSMP Workflow Configuration. Remove the entry under Notification Settings  END_OF_REQUEST. This can be entered at the last stage when the user get notified what the pw is etc.

Dawie

[former_member218247]

Hi Team

I guess i was wrong with template id here.

I guess i need to use Role-Rejection template id instead of Request-Rejection template id.

I will test on it further and keep the group posted.

Thansk

Nitesh

[madhusap]

Hi Nitesh,

Technically for role rejection there won't be any notification as approver will change Approval Status to "REJECT" and clicks on SUBMIT button which means he is approving the REJECTION of role.

Rejection notification will be sent only for REJECTED request.

Let me know if you have any queries

Regards,

Madhu.

[alessandr0]

Dear Nitesh,

there is no predelievered message class for role rejection. You can use the standard AR_REJECTED message class and define a second notification for it dedicated for role rejections.

Hope this helps.

Regards,

Alessandro

[former_member218247]

Hi Alessandro

I saw in the sytem a message class for role rejection(0MSMP_ROLEAPPR_REJC,Docu object-GRAC_MSMP_ERM_REJECTED).Let me know if it is reffering to something else

Thanks

Nitesh

[madhusap]

Hi Nitesh,

GRAC_MSMP_ERM_REJECTED is for BRM role rejection.

There is no such event in notification settings to cater for role rejections. REJECTED event is for request rejection.

Role rejection there is no notification as we change the approval status to REJECT and clicks on SUBMIT button.

Regards,

Madhu.

[former_member218247]

Hi Madhu

Thanks for you mail.

Is there any way we can customize the notification for role rejection as this is our one of the main requirement or should i raise it to SAP.

Thanks

Nitesh

[madhusap]

Hi Nitesh,

SAP doesn't support role rejection notifications. Please see below note

1960393 - No detailed user notification for the rejected roles

Regards,

Madhu.

[former_member218247]

Hi Madhu

Thanks for your reply.

I am still looking for a solution here as need some notification on the role onwer stage which intimates the user that the requested role is rejected.I will raise this to SAP as i feel this is a GAP if they dont have any standard here as i believe role rejection notification should be avalaible.

Anyway i have got a workaround where i will use 0MSMP_AR_APPROVED message class and GRAC_AR_APPROVED template id in the ROLE_OWNER stage.

Here id role owner reject the role line item and submits the request ,then atleast user get a customized email with a link and current stage of his request where he can click on the link and check the status of his request.The only issue is that the %ROLE_NAME% which i have put in customized notification is not picking the Rejected role.

I know it is not 100% but atleast a notification to the user where can chk the status of his requested role.

Thanks

Nitesh

[former_member204308]

Nitesh, I like your idea for a workaround here.  However, did you ever come across an SAP standard solution to the issue?

Thanks,

Tony

[former_member218247]

Hi Tony/Group

Apologies for delayed reply on the solution.

As per SAP we need implement the BADI 'BADI_GRFN_MSMP_NOTIFICATION'  to get the notification at role level line item.

We need to refer SAP note: 1589130.They also provided us with a piece of code which we need to implement in the system.

Thanks

Nitesh

[Former Member]

Hi Nitesh,

Would you mind sharing me the steps how you did it ? Notification for role assignment is sent but notification does not contain the roles rejected. I am at GRC 10.1 SP8. Template GRAC_AR_CLOSE is used for provisioning notification.

Thank you

Ranjan