on 06-09-2015 1:37 PM
Hi Team
I came across a scenario where if the role approver has rejected the role then the user gets notification shown as below.
I have configured the template id GRAC_AR_REJECTED for ROLE OWNER stage but not sure why the role owner is not getting the correct notification for rejection.
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The Request number : 465 , has been processed and the Request is Closed. The details are as follows:
Provisioning log is not available
Kind regards,
Access Control Administrator
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Please suggest if any one has came across this scenario.
We are on SP Level 7 (SAPK-V1107INGRCFNDA)
Thanks
Nitesh
The close request notification (GRAC_AR_CLOSE) gets triggered because the request was closed, see Step 1 (Process Global Settings) on the MSMP Workflow Configuration. Remove the entry under Notification Settings END_OF_REQUEST. This can be entered at the last stage when the user get notified what the pw is etc.
Dawie
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Hi Team
I guess i was wrong with template id here.
I guess i need to use Role-Rejection template id instead of Request-Rejection template id.
I will test on it further and keep the group posted.
Thansk
Nitesh
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Hi Nitesh,
Technically for role rejection there won't be any notification as approver will change Approval Status to "REJECT" and clicks on SUBMIT button which means he is approving the REJECTION of role.
Rejection notification will be sent only for REJECTED request.
Let me know if you have any queries
Regards,
Madhu.
Hi Nitesh,
GRAC_MSMP_ERM_REJECTED is for BRM role rejection.
There is no such event in notification settings to cater for role rejections. REJECTED event is for request rejection.
Role rejection there is no notification as we change the approval status to REJECT and clicks on SUBMIT button.
Regards,
Madhu.
Hi Nitesh,
SAP doesn't support role rejection notifications. Please see below note
1960393 - No detailed user notification for the rejected roles
Regards,
Madhu.
Hi Madhu
Thanks for your reply.
I am still looking for a solution here as need some notification on the role onwer stage which intimates the user that the requested role is rejected.I will raise this to SAP as i feel this is a GAP if they dont have any standard here as i believe role rejection notification should be avalaible.
Anyway i have got a workaround where i will use 0MSMP_AR_APPROVED message class and GRAC_AR_APPROVED template id in the ROLE_OWNER stage.
Here id role owner reject the role line item and submits the request ,then atleast user get a customized email with a link and current stage of his request where he can click on the link and check the status of his request.The only issue is that the %ROLE_NAME% which i have put in customized notification is not picking the Rejected role.
I know it is not 100% but atleast a notification to the user where can chk the status of his requested role.
Thanks
Nitesh
Hi Tony/Group
Apologies for delayed reply on the solution.
As per SAP we need implement the BADI 'BADI_GRFN_MSMP_NOTIFICATION' to get the notification at role level line item.
We need to refer SAP note: 1589130.They also provided us with a piece of code which we need to implement in the system.
Thanks
Nitesh
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