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Former Member

Package Server in Afaria Client shows empty.

Hi,

I am trying to enroll a Android devices (Version 5.1 and 5.0) the enrollment process goes fine, but at the of the process it comes up with an error "unable to connect" and when I go to Afaria Client-configuration-Package Server it shows empty info none of the fields are filled in.

I do not have any problems in enrolling and iOS device and get the enterprise apps listed/installed but were as in the Android it shows "Featured Apps : None available".

Does it have to do something with the GCM ID because I am not sure if that is causing the problem.

Please let me know guys i am having this issue from several weeks and trying to figure out what has to be done.

Thanks

Raja

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3 Answers

  • author's profile photo Former Member
    Former Member
    Posted on Jul 27, 2016 at 12:08 PM

    Hi

    Perhaps a good place to start is firstly verifying that your android device can connect to the package server

    I suggest the following

    1. ensure that the package server RSOE is started

    2. in the admin console ensure that your farm name is correct

    3. since package delivery will happen over https, ensure the https tick is enable

    4. if you are using a port over that 443 the port should be specified in your server address (see example attached)

    5. ensure that the url suffix is /ias_relay_server/client/rs_client.dll

    6. from the android device enter the following url : https://<RELAY_SERVE>:<PORT>/ias_relay_server/client/rs_client.dll/<FARM_ID> example : https://relay.gmz-transport.com:8080/ias_relay_server/client/rs_client.dll/afaria7sp5package

    this should return an IIS page , if you get

    1. page not found you likely entered the incorrect url , correct and try again

    2. if you get a page asking if you would like to proceed to the next page , this means your device does not have the root certificate installed


    package server.PNG (26.6 kB)
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  • Posted on Jun 04, 2015 at 11:35 AM

    Raja,

    It sounds as if there is an issue with the device seeding. Check the device communication page under Server > Configuration. Androids actually connect directly to the Afaria server. Check the address at the bottom and make sure it is either your relay address or your server address. If using HTTP on the server, make sure the port specified on this page doesn't conflict with the IIS settings. Ensure that the RSOE is on and connecting if using relay. The Farm Id needs to be correct here as well.

    I am making some assumptions that the package server is already correctly specified since it works for the iOS. I don't think this has much to do with GCM, but far more with initial configuration. Once you make changes on the device comm page, regenerate the enrollment code for the enrollment policy, and try the enrollment again.

    Tracy Barkley

    Sr. Technical Support Engineer

    SAP Active Global Support

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    • Hi Mariana,

      It sounds the device hasn't been enrolled successfully as the connection fails due to incorrect seed data. I would check farmid for all components, as Tracy mentioned, check the Device communication page and ensure Afaria port and IIS port are not conflicting. If iOS device do not have this issue then RSOE is configured correctly, but if iOS is also having this issue then I would check RSOE for Package Server and verify the farmid and ports are correct.

      Thanks,
      Sejal Patel
      Sr. Support Engineer

  • author's profile photo Former Member
    Former Member
    Posted on Jul 26, 2016 at 09:30 PM

    Hi Experts,

    I have the same issue, I am ready enroll with iOS device, but whit Android device in package server, I have the message error "Unable to connect" and the configuration in empty.

    Please help me! I have several weeks with this error.

    Thanks

    Ricardo

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