support issues

[Former Member]

i am new to sap pm .recently support project were assigned .i want to know  what kind of tickets occured ,what kind of problems occured can anyone please guide me .

[Former Member]

Thanks for your replies

[Former Member]

I have some doubts in sap pm so can any one please guide me

1.we are using catalogues in maintenance orders?

could you please tell me procedure?

2. i have little confusion in number ranges in equipment?

3.may i know the difference between ip10 vs ip30?

4. i want to know the Equipment usage lists ?

[former_member201392]

Hi... venkata,

if any of experts comments help you to understand the process please like the same.

or regarding your queries you have to open separate thread for each of one as per SCN rules.

Please follow the same.

[former_member201392]

hi... venkata,

i agree with maria's input.

but in details as Below :- ------

it is upon which type of issue you are getting during support.

Mostly in support project we are having the below types of issues :-

1. Configuration   :- if any config missing or require to do.

2. User Knowledge  :- use is doing the process in wrong way or not understanding the process

3. Development  :- something is not possible SAP Standards (as suggested by maria)

4. Others  :- which is not come under above 3

Please bifurcate your issue in the category after that take action as per cat.

[MTerence]

Hi Venkata,

Apologies, this is very difficult to answer. Since its purely based on your system configuration and custom development.

Only suggestion i can give, if an issue occurs in standard transaction, check whether any custom development /user exit is built inside, else raise it to SAP.

Any custom development, SAP will not handle, so you need to request your ABAPer to debug and fix it.

Regards

Terence