Dear Experts,
We use lockbox for AR, BAI2 format.
We used to get "Document not found" error for a few customers occasionaly. AR team was able to manually process these transactions.
However, this issue is continuing to increasing in volume and is not limited to only one or two customers. I am not able to find the root cause.
When I look at the Payment advice, I see failed line items start with * and "Document not found". When I look at the BAI2 text file, everything looks normal in terms of spacing and length of characters. I compared two rows, one got posted, other says document not found.
Standard SAP lockbox program search invoice based on document number or reference number field.
after some quick analysis I figure that in my case, SAP didn’t apply invoices that were referenced on the remittances and marked them as “Document not found”. Seems like it is taking reference field instead of document field.
so far, i have done following other things that hasn't helped.
· Confirmed that no recent changes have happened at Customer or Bank level affecting Lockbox Payment Transactions
· Reviewed and applied OSS Note 1137108
Nothing has worked so far, so i am now asking the experts.... any thoughts?
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