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Former Member

SUM: Could not start SAP instance with number 2

Hi All,

I have been struggling from this issue since 2 days, and was not sure how to proceed further. I am doing an SPS upgrade from 11 to 13 on our SAP Solution Manager 7.1(AIX 6.1, Oracle 11g), and am getting the following error in Execution step for Java:


Could not start SAP instance with number 2. Could not check if the instance number 2 on host sm1adm is started. Sapcontrol client could not perform action wait for started on instance 2 Return code condition success evaluated to false for process sapcontrol for action wait for started.

I have retried after going through a number of forums but with no luck. Following are the screenshots of the log file and SUM.

Any help would be greatly appreciated.

Thanks,

Preet

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8 Answers

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    Former Member
    May 27, 2015 at 03:53 PM

    Hi,

    Could you share START-AS-JAVA_18.log file as an attachment ?

    Thanks,

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    Former Member
    May 27, 2015 at 04:06 PM

    Hi Preet,

    Kindly run the below command and send the output

    - sapcontrol -nr 2 -host sapsm1 -user sm1adm <password> -function WaitforStarted 7200 5

    - sapcontrol -nr 2 -host sapsm1 -user sm1adm <password> -function GetProcessList

    - sapcontrol -nr 2 -host sapsm1 -user sm1adm <password> -function Start

    Also do paste the log START-AS-JAVA_18.log file.

    With Regards

    Ashutosh Chaturvedi

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    • Former Member

      Hi Ashutosh,

      Please find the result of the following commands:

      - sapcontrol -nr 2 -host sapsm1 -user sm1adm <password> -function WaitforStarted 7200 5

      - sapcontrol -nr 2 -host sapsm1 -user sm1adm <password> -function GetProcessList

      - sapcontrol -nr 2 -host sapsm1 -user sm1adm <password> -function Start

      Also, please see the attached Java logs.

      Regards,

      Preet

  • May 27, 2015 at 07:14 PM

    ???

    Made default profile change:
    Service/protectedwebmethods = None.

    Note:1563660

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    • Former Member

      Hi Joshua,

      I have made the changes in both the 02 instance profile as well as shadow profile(04), but it didn't help.

      Regards,

      Preet

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    Former Member
    May 27, 2015 at 07:24 PM

    Hi Preet,

    Please check if instance 02 is started or not. If not check the
    SAPCONTROL*.OUT files for output why commands executed by SUM failed.

    Based on error, we can suggest further actions. Based on my experience, most of the times its
    parameter service/protectedwebmethods = NONE which have to be set in start (if existing) or instance profile
    and then restart the sapstartsrv .

    update us accordingly.

    BR,
    Gaurav

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    • Former Member Former Member

      Hi Preet,

      As you can see that there is no authorization or similar issue reported. So parameter mentioned did not help. I would suggest to check server logs for java instance to check the reason or error due to which J2ee start failed.

      Thanks.

      BR,
      Gaurav

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    Former Member
    May 28, 2015 at 03:43 AM

    This message was moderated.


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    Former Member
    May 28, 2015 at 02:42 PM

    Hi Preet,

    Perform a complete restart of the server and try manually starting the instances. I had similar issues and this solution worked for me. If the issue still exists, then provide the logs as per Gaurav.

    Thanks,
    kavitha Rajan.

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    • Former Member

      Hi Kavitha,

      Since we are not the owners of the server box, we have raised a ticket for server reboot on which upgradation is being done. I will provide the logs(if issue persists), once the box is restarted.

      Regards,

      Preet

  • May 29, 2015 at 05:13 PM

    OK, maybe you clarified this in earlier posts but, is it only SUM that cannot start the instance?

    Can you manually start it? I'm a windows guy so via the MMC or whatever you use on AIX.

    Also, on windows and still with SOLMAN, we have the config tool or admin tool whatever its called now, if you launch that and connect to DB, can it? Maybe the passwords in the secure store is messed up?

    But again im a windows guy, not even sure you have that as an option.

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  • Mar 31, 2016 at 01:36 PM

    Hello Preet Inder Sodhi.

    im facing exactly the same error in SOLMAN 7.1 SPS14 now.( On Linux) what was the solution last year to fix the error of hostctrl? The SUM didnt runs foreward, after a update of hostagent to the newest version, ect. So, could you remember ? I removed / exchanged the SAP JVM and face the problem! What a pitty! Java Instance didnt comes up!

    Greets

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