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Former Member

BillToParty name and address disappeared in Customer Invoice Form Template


We have an issue where the Bill to Party (Customer) name and address does not appear in the left corner of the Customer Invoice Form Template.

It disappeared when I started using Adobe LiveCycle Design to edit the form. I did not change anything around the <subform> frmReceiverAddr.

The data binding is intact but somehow the detail of Bill To Party does not get pulled out from XML file.

I get the pop up "The XML Schema used to create data connection "FormInvoiceRequest" has change", Do you want Designer to update the connection using the modified XML Schema?" and I click Yes. I guess this may caused the issue.

Does anyone have the same issue and know how to solve it?

Thanks in advance


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  • Best Answer
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    Former Member
    May 24, 2015 at 08:56 AM


    I found out this is actually the standard ByDesign behaviour for Invoice which is under AUD1000. Please find the note below for the solution.



          1952408 - Bill-to party Address is

      missing in a Particular Customer Invoice



        When you preview a particular Customer Invoice, the address (Bill-To Party)
      is missing in that invoice. But, in some other Customer Invoice, the address
      is displaying as maintained in the Invoice Document.



        Reproducing the Issue


        Go to Customer Invoicing work center.

        Select Invoice Documents view.

        Select Show: All Invoice Documents and Find the invoice.

        Select Preview button.





        The cause for the issue could be that, there exist a script for this
      address with specific condition to display the address based on Price,
      Country and so on.


        For Example, if the script is to show the address only if the price is more
      than $1000 then,




        // Display Recipient's address and ABN number only if it's $1000.






        The Form Template works as expected based on the script.


        You can check the script of a field using Adobe Lifecycle Designer either
      online or offline mode.


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