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Former Member
May 21, 2015 at 08:15 PM

Unable to logoff from BI Launchpad after making customizations to it.

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Hello,

We are using BO BI 4.1 SP3 on windows 2012 server.

The requirement is to display a message on BI Launchpad Login Page. I made the required changes by adding message in Custom.jsp file (copy of logon.jsp). Cleared the cache from tomcat and started Tomcat.

I can see the changes on login page but when I Log out the changes disappear.

To resolve it I followed below steps:

1. Stop Tomcat

2. Copy the file BIlaunchpad.properties from <Tomcat Installation Dir>\webapps\BOE\WEB-INF\config\default to <Tomcat Installation Dir>\webapps\BOE\WEB-INF\config\custom

3. Configure the exit URL in the new properties file. There is a parameter url.exit in the properties file. Configure it as url.exit=http://server:port/BOE/BI

4. Start Tomcat

Now, When I try to log off the screen hangs up and show a blank white screen and doesn't get log off. I cleared the cache but no luck. I went through many post to search for the solution but could not find any. There is some error which is restricting it. The error message is as below.

Please advise.

Thanks,

Akhil

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