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Former Member
May 21, 2015 at 08:15 PM

Unable to logoff from BI Launchpad after making customizations to it.



We are using BO BI 4.1 SP3 on windows 2012 server.

The requirement is to display a message on BI Launchpad Login Page. I made the required changes by adding message in Custom.jsp file (copy of logon.jsp). Cleared the cache from tomcat and started Tomcat.

I can see the changes on login page but when I Log out the changes disappear.

To resolve it I followed below steps:

1. Stop Tomcat

2. Copy the file from <Tomcat Installation Dir>\webapps\BOE\WEB-INF\config\default to <Tomcat Installation Dir>\webapps\BOE\WEB-INF\config\custom

3. Configure the exit URL in the new properties file. There is a parameter url.exit in the properties file. Configure it as url.exit=http://server:port/BOE/BI

4. Start Tomcat

Now, When I try to log off the screen hangs up and show a blank white screen and doesn't get log off. I cleared the cache but no luck. I went through many post to search for the solution but could not find any. There is some error which is restricting it. The error message is as below.

Please advise.




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