Could you please answer question regarding transferring call from SAP CCtr to PSTN:
Currently, when Customer calls to Agent, and then Agent transfers call further to any person from our company's telephony client, this client can see only Agent's number on his DECT/Desk Phone/Soft Phone.
Is there any available setting in SAP CCtr to send original customer's number with call transfer?
Also this problem occurs when make transfer from IVR - we can only see IVR number on phones, but not original number.
Thanks in advance.