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May 21, 2015 at 11:21 AM

How to make visible original number when transfer call?

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Hi Experts,

Could you please answer question regarding transferring call from SAP CCtr to PSTN:

Currently, when Customer calls to Agent, and then Agent transfers call further to any person from our company's telephony client, this client can see only Agent's number on his DECT/Desk Phone/Soft Phone.

Is there any available setting in SAP CCtr to send original customer's number with call transfer?

Also this problem occurs when make transfer from IVR - we can only see IVR number on phones, but not original number.

Thanks in advance.

Best Regards,

Sasha