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SMP resets connection?

Hello experts,

we have a very urgent issue with our SMP 3.0 SP7 Server.

We use this server from several locations and usually everything works fine. But there is one location where we only get the Communications Error (14) within our Agentry Client when we try to connect to the Server.

According to our network guys, this is no network issue (we have checked the Firewalls etc.)

We looked at some logs and it seems that the connections are coming through to the server and are not handled correctly by the SMP. Here are some examples:

First, I have successfully connected to an Agentry application on this Server using my web browser (receiving the "I am here" message).

Then I tried the same from the mentioned Location; this was not successful and ended with a reset.

Finally, we tried an Agentry Client from this Location

Any ideas how this could happen or how to proceed?

Many Thanks!

Best regards

Christian

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2 Answers

  • Posted on May 23, 2015 at 04:51 AM

    What type of device are you using from the location where it is not working?

    A Communications Error 14 normally indicates a network connection issue or that the server is not running.

    A couple of other things to look into

    1. Are you sure the DNS name is correctly resolving to the right IP address from the non-working location?
    2. Are you trying to use Win CE or WPF clients from that location? If so you may need to adjust the SSL settings on the server. See the following link for more details.

    http://scn.sap.com/community/mobile/blog/2015/05/07/smp-30-sp07-wpf-client-communication-error-14

    --Bill

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  • Posted on Aug 31, 2015 at 11:40 AM

    Hello,

    this issue has been solved now by SAP note 2199330. In short, Windows Mobile 5 does not support the SSL ciphers used by SMP 3.0 SP7.

    Kind regards

    Christian

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