Skip to Content
avatar image
Former Member

Confirmation Popup

Hello all, I'm having a strange issue in CRM with some confirmation Popups.

For example in Campaign Management, I try to Delete a campaign and the application display a popup asking to confirm the deletion. Nothing happens when I click on the Yes or the No button. I have to close the popup using the X in the right-hand corner. The same thing happens in the Loyalty Membership screen.

I'm using IE 11 and I have asked other people to test with IE 10 and the same thing happens. When I do the same process using Google Chrome, it works fine. I have been reading stuff about changes in IE since version 9 and implemented a couple of notes but nothing has worked so far.

We are on CRM 7.13 SP 0005.

Any help would be greatly appreciated.

Thanks,

Jacques

popup issue.PNG (69.0 kB)
Add comment
10|10000 characters needed characters exceeded

  • Get RSS Feed

2 Answers

  • Best Answer
    Jun 02, 2015 at 08:24 AM

    This SAP Note might help. Please make sure to clear the server and browser cache before retesting:

    2066407 - Buttons of the data loss handler are disabled

    Add comment
    10|10000 characters needed characters exceeded

  • avatar image
    Former Member
    Jun 03, 2015 at 01:11 PM

    Hello Corinne, thanks for that note. It fixed the issue. I had searched for notes but for some reason could not find that one.

    Add comment
    10|10000 characters needed characters exceeded