change default receivers

[Former Member]

how do i change default receivers for the workflow (both manual tests and assessments) in process controls ??

[Former Member · Accepted solution]

Hi Manisha,

To change the user to whom the workflow travels, use the 'Maintain Custom Agent Determination Rules'

SPRO->Governance, Risk and Compliance->General Settings->Workflow->Maintain Custom Agent Determination Rules

In this node you will have to maintain the role to which the specific workflow should go to by mapping this role to the appropriate business event.

After this is done, Assign the user having this role and the other pre-requisite roles (ex: BASE, NWBC, BUSINESS USER ROLE) to appropriate controls that you have created.

[For the example quoted by you above, map the 'Process Owner' role (created in PFCG) to the 'Review Testing' business event in the 'Maintain Custom Agent Determination Rules' node. Please be sure to maintain the correct Entity ID and Subentity. After this, in the front end assign the user having this role as the Process Owner for the appropriate Process. Similarly you can achieve your requirement for Assessments as well]

This would solve your problem.

Thanks,

Himanshu

[Former Member · Accepted solution]

Thank Himanshu This helped.

[former_member197694]

Hello Manisha,

if i understand correctly your requirement is about fallback receiver

The fallback receiver user is considered as the default user to receive the work items

follow the path

SPRO->SAP reference IMG->GRC Process Control->Workflow->Specify Fallback Receiver for Work Items->New Entries->Select the user from the dropdown

Regards

Baithi

[Former Member]

hi Baithi,

No not about the fall-back receiver . Fall back receiver comes into picture when the workflow is unable to identify its recipient.

I am looking for how to change the default receiver. Meaning - eg. a manual test goes to the tester and for review to the sub-process owner. this is how it by default works. but the requirement is to send it to the process owner for review