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Former Member

Prerequisites check phase fails while installing SOLMAN 7.1 SP13 on windows server 2012 R2

Hello Experts,

While installing solman 7.1 sp13 in windows server 2012 r2 edition ..we came up with an error that shown below..

We did download the hotfix that microsoft provides in the link
http://support2.microsoft.com/kb/2820470 as well as we did the windows update..

although Nothing that really matters..Please help..😕

1.png (132.1 kB)
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8 Answers

  • Best Answer
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    Former Member
    Jun 04, 2015 at 09:57 AM

    Hey Experts,

    The Issue was solved .Im closing this thread..

    Thanks anyway..

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    • Former Member Former Member

      The change required is a simple registry change. 

      1. Swipe in from the right edge of the screen, and then tap Search. Or, if you are using a mouse, point to the lower-right corner of the screen, and then click Search.

      1. In the search box, type regedit, and then tap or click regedit.

      If you are prompted to enter an administrator password, type the password. If you are prompted to provide confirmation, provide confirmation.

      1. Locate and then tap or click the following registry subkey:

      HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\LanmanWorkStation\Parameters

      1. On the Edit menu, point to New, and then tap or click DWORD Value.

      1. Type DisableCARetryOnInitialConnect.

      1. Press and hold or right-click DisableCARetryOnInitialConnect, and then tap or click Modify.

      1. In the Value data box, type 1, and then tap or click OK.

      Exit Registry Editor.

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    Former Member
    May 19, 2015 at 09:10 AM

    Have you applied the mentioned Microsoft KB 2820470 & restarted the system to retry ?

    Thanks,

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    Former Member
    May 19, 2015 at 09:17 AM

    From the link which you shared

    You must restart the computer after you apply this hotfix.

    Hope this will help you.

    Regards,

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    Former Member
    May 19, 2015 at 09:28 AM

    Hai,

    We apply the hotfix and restarted the system. But still shows that error.....

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    • Hi Anoop

      Before starting the SAP Solution Manager have you do the windows update from Microsoft site? Normally it download & update the all the secure patches from Microsoft site. and then start the SAP installation.

      BR

      SS

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    Former Member
    May 19, 2015 at 09:39 AM

    Hi,

    Have a look with SAP Note  1823833 - Accessing shares via SMB3.0 can result in long waiting times

    So if mentioned Microsoft KB has already been successfully implemented without giving any type of errors or warnings then you could proceed your installations. (Depends after checking recent snap shot of the system ).

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    Former Member
    May 19, 2015 at 09:41 AM

    For more on it just check the mentioned patch under Add/Remove Programs ---> View installed updates.If patch is there then proceed .

    Good luck !!

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    Former Member
    May 19, 2015 at 10:00 AM

    Hello Gaurav,

    Sorry for misleading the issue.We couldn't actually apply the hotfix .We have downloaded the hotfix  from microsoft

    While we try to install it ,it says cant be installed..And the windows update is up to date ,We have restarted the system once after the updation  was completed, also which was recommended by the system .


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    • Hi Anoop

      1.  I mean that at the time of installation you have to use the kernel either 7.20  Ext or 7.21 Ext.

      2. On your windows 2012 OS have you disable the firewall and UAC?

      3. On Windows 2012 Check the time zone

      BR

      SS

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    Former Member
    May 19, 2015 at 10:09 AM

    Are you downloading & applying for correct OS platform.Please do verify once at your end.In addition share Event viewer logs as well.

    Regards,

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    • Former Member Former Member

      Hi Anup,

      Try to install the patch fix in compatible mode if you right click on the package and see the compatibility.

      May be that might work.

      regards,

      Ram