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Former Member

Number of Tweets not shown/reporting/data from SCN

cusersd038924desktopno-likes-available.pngDear colleagues,

I have some questions and looking for an answer.

1.) Is there a possibility to get an blog Report of user X which Shows the number of views/likes and Shares on Facebook, Twitter etc.

2.) The number of tweets is not shown, why? Please see e.g. link

https://blogs.sap.com/2016/09/28/celebrating-the-amazing-twenty-years-of-sap-teched-2016-1996-2016-hello-bangaluru/

3.) The number displayed at Google + is alwasy Zero, I guess that is not correct

4.) Were the number of views transferred from SCN to SAP Community ?

Thank you very much for your input and help

Kind regards

Maria

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2 Answers

  • Jan 31, 2017 at 07:28 PM

    Hi, Maria:

    I'll need to dig a bit deeper for some of your questions. For now, here's what I can answer...

    1) I believe the lack of twitter count is because of twitter. You'll find more details in this earlier discussion: https://answers.sap.com/questions/117200/number-of-tweets-not-shownreportingdata-from-scn.html

    2) View counts were not migrated: https://blogs.sap.com/2016/09/27/action-required-what-you-need-to-know-and-do-to-prepare-for-the-new-sap-community/

    I'll see if someone can respond to your other questions.

    Best regards,

    --Jerry

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  • Jan 31, 2017 at 09:19 PM

    Hi Maria -- I know that back in SCN days (and prior to my joining the Community Experience Team) I had to do a manual tally of social share buttons when compiling my internal reports. Any large scale aggregation of social sharing buttons (vs. social share stats for one or a handful of blogs) would happen on the backend, and likely not be readily accessible at this point in time. Depending on your volume, sourcing those number manually from each blog is actually a fairly quick exercise.

    And to Jerry's point, Twitter killed the view count on its social sharing button in late 2015. But it's worth keeping in mind that not all social sharing happens via the embedded share buttons. Even before Twitter stopped supporting share counts on tweet buttons, that number didn't capture the full picture of a post's social penetration/virality. Some folks may opt to copy and paste URLs directly to social channels or their preferred publishing tools; personally, I tend to use my phone's native social sharing functionality when I post content to my personal networks.

    Thanks for the heads up about the Google+ zero issue. I tested it out myself on Sven's blog you linked to above as well as a newer post-migration blog post, both of which showed 0 G+ share counts despite my sharing. We'll look into this issue and find a fix as quickly as possible.

    --
    Josh Hedrick
    Manager, SAP Community Social Media

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