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Former Member
May 14, 2015 at 08:18 PM

Email Error After ISP and WAN Change - SMTP_E_TCPSOCKET_SEND(3)


Good Day,

We recently changed Internet Service Providers and our Static WAN IP. Once we made the IP change, we received SMTP_E_TCPSOCKET_SEND(3) for all reports that are sent to email recipients. Nothing in the program changed, only the WAN IP.

Since our old WAN is not yet disconnected, I changed back to the old IP, and what you know, no errors. Emails sent successfully. So I have isolated the WAN IP Change as the broken link. Is there an IP binding in Business Objects to the WAN Address?

I am a super newbie to Business Objects. This is my fist client running the software, and furthermore my first encounter with troubleshooting the application.

Can anyone out their help?


Joe Pennel