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Email Error After ISP and WAN Change - SMTP_E_TCPSOCKET_SEND(3)

Good Day,

We recently changed Internet Service Providers and our Static WAN IP. Once we made the IP change, we received SMTP_E_TCPSOCKET_SEND(3) for all reports that are sent to email recipients. Nothing in the program changed, only the WAN IP.

Since our old WAN is not yet disconnected, I changed back to the old IP, and what you know, no errors. Emails sent successfully. So I have isolated the WAN IP Change as the broken link. Is there an IP binding in Business Objects to the WAN Address?

I am a super newbie to Business Objects. This is my fist client running the software, and furthermore my first encounter with troubleshooting the application.

Can anyone out their help?

Thanks!!

Joe Pennel

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2 Answers

  • Posted on May 15, 2015 at 08:35 AM

    Hi Joe,

    Please refer below SAP KBA:

    1343231 - Schedule to SMTP fails
    http://service.sap.com/sap/support/notes/1343231

    1774601 - Error sending address to SMTP server Return Code SMTP 504 Command parameter not implemented when Sending Publication
    http://service.sap.com/sap/support/notes/1774601

    Thanks,

    Daya


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  • author's profile photo Former Member
    Former Member
    Posted on May 15, 2015 at 12:45 PM

    Get the IP address of SMTP server and update it in the Adaptive Job Server > Destination > Email settings.

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