on 05-14-2015 9:18 PM
Good Day,
We recently changed Internet Service Providers and our Static WAN IP. Once we made the IP change, we received SMTP_E_TCPSOCKET_SEND(3) for all reports that are sent to email recipients. Nothing in the program changed, only the WAN IP.
Since our old WAN is not yet disconnected, I changed back to the old IP, and what you know, no errors. Emails sent successfully. So I have isolated the WAN IP Change as the broken link. Is there an IP binding in Business Objects to the WAN Address?
I am a super newbie to Business Objects. This is my fist client running the software, and furthermore my first encounter with troubleshooting the application.
Can anyone out their help?
Thanks!!
Joe Pennel
Get the IP address of SMTP server and update it in the Adaptive Job Server > Destination > Email settings.
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Hi Joe,
Please refer below SAP KBA:
1343231 - Schedule to SMTP fails
http://service.sap.com/sap/support/notes/1343231
1774601 - Error sending address to SMTP server Return Code SMTP 504 Command parameter not implemented when Sending Publication
http://service.sap.com/sap/support/notes/1774601
Thanks,
Daya
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