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C4C - Reply Customer e-mail automatically

Hello Experts, I would like to know if it is possible reply automaticaly messages (e-mail) sent by Customer to C4C. The requirement is: when a customer sends an e-mail to C4C, the system needs to send to the Customer a reply automatically informing that their e-mail was received and will be treated. Thanks Mônica Betini

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    author's profile photo Former Member
    Former Member
    Posted on May 14, 2015 at 02:54 PM

    Assuming you create a ticket for all inbound emails, then I would use a workflow rule.

    Object = ticket

    Triggering condition = Ticket source is Email

    Rule = Email where you can specify the email template and the email recipient (customer)

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    • Former Member Monica Betini

      Hi Monica,

      You need to make sure that in the last step of the workflow rule definition, when you pick "Email" as the action to perform, you also select the correct recipient, "Contact of Account or Individual Account for Ticket". If the ticket was created properly, i.e. with a customer that has an email address, the customer will receive the automatic email.

      Kind regards,


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