Skip to Content

Unable to set status 'Confirmed' in Change Request

Hello,

My scenario is as follows: -

We have created a Change Request (doc type ZMCR - copy of SMCR) and a subsequent Change Document (doc type ZMMJ - copy of SMMJ) and for the Change Document we have followed the 'Preliminary Import' route which has successfully moved the transport into the Production system.

The Change Document has then been set to status 'Imported into Production' but we are unable to set the status of the Change Request from 'Being Implemented' to 'Implemented' via the Actions icon? The only option is to select 'Extend Scope'?

Regards

Gary B

Add a comment
10|10000 characters needed characters exceeded

Assigned Tags

Related questions

5 Answers

  • Posted on May 14, 2015 at 03:16 PM

    Hi Gary,

    Are you getting any specific error while doing it?

    Have u tried executing the program to remove error for RFC you want to change to implemented.

    Z_CRM_REMOVE_SYSTEM_ERROR

    Thanks,

    Rakesh B

    Add a comment
    10|10000 characters needed characters exceeded

  • Posted on May 15, 2015 at 06:21 AM

    HI,

    What is the error you are getting.?

    Have you check the schedule actions block in your RFC whether the actions is being scheduled etc.

    Thanks

    Rishav

    Add a comment
    10|10000 characters needed characters exceeded

  • Posted on May 15, 2015 at 08:59 AM

    Hi Gary,

    Please check the following KBA:

    1820635 - How to analyze errors when changing the status of a ChaRM

    Document

    Thanks

    Vikram


    Add a comment
    10|10000 characters needed characters exceeded

  • Posted on May 15, 2015 at 10:21 AM

    Many thanks for all of your replies.

    We are not getting any error messages on Import to Production in the Change Document just we are unable to set the Chnage Request to status Implemented!!

    Thanks

    Gary B

    Add a comment
    10|10000 characters needed characters exceeded

    • Hello Gary,

      the problem seems to be related to an incorrect settings in the successor documents for RFC (ZMCR) in in User status E0005 in the predecessor documents of the successor documents.

      This can be done on SPRO under Capabilities -> "Change controlmanagemnt" -> "standard configuration"-> "Change request management framework" -> "Make settings for Change Transaction Types"

      It could be that the status for predecessor documents (ZMCR) should be set for all the successor documents you probably customized (as an example: YMHF, ZMAD, ZMCG, ZMHF, ZMMJ), should be adjusted in order to specify the closed status.

      You can find more details in SAP Note 01707688 - Customized Request for Change transaction cannot be confirmed.

      Best Regards

      Renato



  • Posted on May 17, 2015 at 06:30 AM

    Hi Gary,

    First of all, please note that you cannot update the status of RfC (ZMCR) from "Being Implemented" to "Implemented" directly. It should be done via the following Change Transactions (ZMMJ in your case). Ideally when you are setting the status of ZMMJ to "Imported into Production" status, status of relevant RfC (ZMCR) should be updated through

    SPRO -> Capabilities -> "Change control Managemnt" -> "standard configuration"-> "Change request management framework" -> "Make settings for Change Transaction Types"

    Select Transaction Type (ZMMJ) ->Specify Status Attributes -> Select Production Status (E0006) -> Specify Status Setting for Predecessor -> add the following entry

    Trans Type : ZMCR

    StatusProf: ZMCRHEAD (relevant status profile)

    UsrSt : E0005 (Status value for implementation)

    As of now, this will not affect the current document, will solve in future documents.

    You can use the following option for RfCs to which NCs have been already set to "Imported to Production"

    SE38 > CRM_SOCM_SERVICE_REPORT > enter/select 'Service Process' Criteria > Make sure 'Set next Status Value is set > suggest running with with 'List Output' set to check what will happen before then running the job 'for real'.

    Please be VERY careful with it, as you can create problems by setting Statuses that wouldn't normally be set when processing the transaction(s) individually via WebUI!!


    Regards,

    Kuthubus Saman



    Add a comment
    10|10000 characters needed characters exceeded

Before answering

You should only submit an answer when you are proposing a solution to the poster's problem. If you want the poster to clarify the question or provide more information, please leave a comment instead, requesting additional details. When answering, please include specifics, such as step-by-step instructions, context for the solution, and links to useful resources. Also, please make sure that you answer complies with our Rules of Engagement.
You must be Logged in to submit an answer.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MB each and 10.5 MB total.