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Former Member

Order Confirmation from external-system to C4C using WebService

Hi All,

As we don't have standard A2X services for OrderConfirmation from an external system. Is there any possible way to implement it?

Though I have tried to send the same type of message which was received by C4C for OrderConfirmation from SAP ERP from SOAP UI to test if the same data can be reused for the external system.

I am getting error in HCI : Inbound processing in endpoint at failed with message "SoapFault:faultstring=Authorization role missing for service

"ServiceInterface CustomerQuoteProcessingSalesOrderRequestCreationIn <default> <default>", operation

"Operation UpdateSalesQuoteBasedOnSalesOrderRequest" (UTC timestamp 20150512130826;

Transaction ID 00163E05B4C41ED4BE94FF39640D80D5); faultcode={}Server"

The data sent from SOAP UI is as in the picture where I am getting HTTP:500 internal server error, which I believe could be due to wrong data as in HCI I can see it hits the receiver.

Kindly help us solving this issue. Moreover If there is any other way out, please do mention it.

Thank You,


SOAPUI.PNG (41.4 kB)
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    author's profile photo Former Member
    Former Member
    Posted on May 12, 2015 at 04:12 PM


    Yes, your service has not be configured on the C4C side yet. Please follow the link below.

    C4C : Communication Arrangement - Setup


    Jannus Botha

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    • Former Member Former Member

      Hi Jannus,

      yes, these problems are related. After creating communication arrangement for this scenario when I am triggering the message again then I am getting this error in HCI.

      For scenarios inbound to C4C get updated only if the message ID and UUID are proper, due to which we have standard UDF to get message ID for scenarios like material replication or customer replication have ID and UUID under Message header subnode.

      For my scenario which confirms the order created in the external system, I have tried using the UDF where in I get this error.

      My colleague has already raised an incident with SAP regarding this error due to standard UDF but we have not got any response yet.



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