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May 11, 2015 at 12:12 PM

Opendocument blank screen


Hello All,

When we open any opendoc URL once it gets authenticated through SSO, blank screen will show for around 10 sec in which only right hand side panel will be visible, please refer following image

After this screen the dialogue box stating processing document will come as below and then report will get displayed.


BI 4.1 SP04 patch 2, clustered

Tomcat 7, clustered

Windows 2008

I have tried to narrow down the issue for individual nodes, tomcat, WIPS still the same behavior.

The issue is same for all our environments, Sandbox, TEST, PROD.

The expected behavior is as soon as the user gets authenticated the dialogue box "Processing Document" should come, having blank page users accessing the URL feels that its doing nothing and they close the window and repeat the process again.

Please let me know if its a default behavior/bug/some issue in our environment.

Thanks in advance


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