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Issue in Manager Approval Stage

Hello GRC Mates,

We have configured MSMP for New Account. We have three stages defined for the same.

Stage 1 : Manager

Stage 2: Role Owner and

Stage 3: Security.

In the Manager Stage, Whenever a User initiates a Request, the request is reaching the Manager's Inbox and Once the Manager Approves it, its moving to the next stage.

It seems to be working well. But, the issue is:

For Few Users, There are 4-5 managers also. The Requirement is All the managers have to approve it. Accordingly, I set the following value in modify task settings:


Approver Type: ALL Approvers


Still, Even If 1 Manager Approves it, it is moving to the next stage which shouldn't be the case.


Any help in this regard please.


Regards,

Deepak m

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3 Answers

  • author's profile photo Former Member
    Former Member
    Posted on May 11, 2015 at 08:52 AM

    Hello Deepak,

    Could you check if changing the routing level in MSMP task setting helps.

    Thanks,

    Mamoon

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  • Posted on May 11, 2015 at 09:07 AM

    Dear Deepak,

    what is your current SP level? If you are lower than SP8 / SP18 if on 10.1 you should check the following SAP note: http://service.sap.com/sap/support/notes/2103495

    Regards,

    Alessandro

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  • author's profile photo Former Member
    Former Member
    Posted on May 11, 2015 at 09:24 AM

    Hi Deepak,

    Check the audit log after submitting the request. you'll find the approvers list at that stage.

    1) in your Stage 1 : Manager- is the agent id GRAC_MANAGER?


    GRAC_MANAGER value comes from manager variable which you give in access request ( user details- manager field). As there is only one GRAC_MANAGER, request will go to that person only.


    you can change the agent according to access control owner group or you can create a Z approver group ( direct user mapping) in maintain agent and assign them to the stage approval.


    Please specify the workflow settings for better solution.


    Thanks,

    Pavan

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