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Former Member
May 08, 2015 at 02:23 AM

SSO Issue when using Load Balancer URL

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We are facing an issue with SSO when using the load balancer URL, however it works when we use the actual server URL.

The environment is

BO 4.1 SP5 FP3

2 Application Servers + 2 Tomcat Web Servers + CISCO H/W Load balancer

We have also checked whether there is any duplicate SPN (using setspn -X) but there is nothing. Looks like all the necesary SPNs are created. When we enabled the kerberos trace in the client machine, we could see the below error

A Kerberos Error Message was received:

......

Error Code: 0x19 KDC_ERR_PREAUTH_REQUIRED

.....

Has anyone faced the similar issue?