Skip to Content
1
May 06, 2015 at 09:34 PM

Call Transfer between agents delaying..

16 Views

Hi,

Can someone help me in resolving the below issue.

Issue: When transferring the call to another agent the IR details not flowing with the call attach data(after some delay they are getting into Second agent system.), hence second agent creating new IR which is a duplicate of first agent created IR.

So please help me how to solve this issue.

Thanks in advance.

Regards,

Venkat