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what caused this application crash? CrystalReprot w3wp.exe usp10.dll

Jan 31, 2017 at 03:15 PM

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Former Member

Hello community members.

I have problem with printing a report on an application.
The problem occured sometimes during 20:43 to 22:00 on Jan 18.
When a person clickecd a print button on the application to print a report, but nothing was responded.
The person clicked the button on the next day, and the report was printed succesfully.
I dont know how it got recovered.

And, I have found an error(application crash) messages at Windows application log.
Below is the log detail.

Would anybody help me to know what caused this application crash?

Faulting application name: w3wp.exe, version: 7.5.7601.17514, time stamp: 0x4ce7afa2
Faulting module name: usp10.dll, version: 1.422.3790.3959, time stamp: 0x45d6ccac
Exception code: 0xc0000005
Fault offset: 0x000000000003ffa4
Faulting process id: 0xcb0
Faulting application start time: 0x01d2712b96215c95
Faulting application path: c:\windows\system32\inetsrv\w3wp.exe
Faulting module path: C:\Program Files (x86)\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\Common\SAP BusinessObjects Enterprise XI 4.0\win64_x64\usp10.dll
Report Id: d7e27efb-dd79-11e6-bef9-005056a00104


OS : Windows 2008 R2 standard Service Pack 1
Crystal Report: Crystal Reports Basic Runtime for Visual Studio 2008 (x64)

Thank you

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3 Answers

Don Williams
Jan 31, 2017 at 03:17 PM
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Hi Akio,

What SP are you using for CR for VS? SP 19 was just released:

https://wiki.scn.sap.com/wiki/display/BOBJ/Crystal+Reports%2C+Developer+for+Visual+Studio+Downloads

Also, there are known issues with some fonts in USP10 version 1.4. We are working on updating to version 1.6.

So need more details about the report. If you can zip the report up and upload it to a file share I can have a look at it. Use Saved data and dummy data that replicates the issue.

Don

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Former Member Feb 01, 2017 at 02:41 PM
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Hi Don

Would you tell me how to check what SP is applied to our CR for VS?
And, would you also tell me what kind of issues have been found in USP10version1.4? Are there any webpages that describes those issues?

Thank you

AKio

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Don Williams
Feb 01, 2017 at 02:43 PM
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Hi Akio,

Go into Programs and Features, look for CR for VS .NET package, it should have a version number attached.

Search the Knowledge base system using "usp10" and you should find info on what issues have been reported.

Don

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