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Quality Notification creation - how do I communicate this to a diverse group?

Hello Experts;

We have a requirement for Quality Notification type Q2 to be sent to multiple internal SAP contacts throughout the organization on creation. If a defect is found / reported at a location we need to notify a number of local site personnel as well as others in the corporate hierarchy spread across multiple functions and org units. This contact can be through workflow or email but needs to be driven from the task level within the notification.

I am actually on the HCM side and have been trying to assist with a solution by creating a user defined object 92 - Quality Notification grp and  assigning it to the relevant positions in OM. Using this method I can create a quality notification group object for each location to cover off local personnel as well as groups for Corp Purchasing etc.  For this to work we would need to Modify table TVPA which we don't want to do. Should this table even be modified?

We don't want to re-invent the wheel here....I am very sure there is a much simpler way to accomplish this without re-doing our whole org structure etc

Would appreciate your expert input

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1 Answer

  • May 06, 2015 at 05:01 AM

    Hi Greg,

    I think firstly you can use Tx QS41 and activate Follow-up actions for "Tasks" with catalog "2" for the to-be assigned Task Codes. So, when you change the Task status form TSOS to TSRL/TSCO, the user partner ID gets the emails.

    You should also put your custom logic in the below user exit to trigger emails during "SAVE" of notification for all stake holders of the hierarchy where you need to send emails, always after saving the notification -

    QQMA0014  QM/PM/SM: Checks before saving a notification


    Once this two things are in place I think most of your immediate issues can be fixed. For any other complex requirements of sending event based emails, which are not getting fulfilled by the above mechanism, you can explore the route of Workflow with ABAP team.

    Thanks,

    Arijit

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