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Former Member
May 04, 2015 at 07:41 AM

Automated Service Request not processed for incoming email for one customer


Hi CRM Experts,

A customer ( Contact Person BP: XXXX) emailed us for Registration requests on behalf of one Organization BP: XXXX) on 12/01/2015.

As per process, once email is received, Service Request should be created automatically via ERMS. But, not happened this flow for these 2 emails. I also found one from same customer/same email received on 06/01/2015 which got through and was processed successfully as shown in the below screen shot. workflow expert checked the flow and confirmed workflow is happening properly.

Not able to find the cause why these emails failed. Could you please help us on this issue.


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