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Decrypt Password: Decrypting password failed - error code: 5

Dear All,

I am encountering this issue when logging in using the mxmc_admin user in my Identity Center. Please see errror below:

I was able to login and seeing no error in the status of the IC, I also tried running the dispatcher and it successfully run.

Is this something I need to worry about, or is this some kind of product bug?

By the way, I am running this system:

OS: Windows 2008 R2

Database: MS SQL 2012 R2

IDM Version: 7.2

SP Level: 0 (base release).

Appreciate any help you can provide.

Thank you!



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1 Answer

  • Best Answer
    May 04, 2015 at 02:29 AM

    HI Santi,

    yiu you are most likely getting this error because your KEYS.INI files are out of sync.  Make sure that all systems accessing IDM have the same version of the file and that NW is using the same version as well.


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    • Hi Matt,

      Thanks for the reminder. Yes, I have let one of my colleagues create a document for this one so going forward for all internal company trainings, the resources won't be able to received this error again.

      Appreciate your help on this one.