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How to modify customer merge procedure in C4C

Hi pros,

How can I modify customer merge procedure in C4C?

Standart procedure does not give an opportunity to choose the value for every customer field. Example: I can choose which customer name should stay after the merge. But if I add any extension fields to customer record, they are not included in choosing for customer merge.

Best regards,

Nadezhda Rukavishnikova

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2 Answers

  • Best Answer
    Jan 31, 2017 at 05:28 PM

    Hi Nadezda,

    You are right, not all fields are available to be selected when merging an account.

    I believe the extension fields are part of "Master" element. So, the extension field data would come from the account you select as "Master". Please test this.

    Regards,

    Guilherme Steyer

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  • Apr 03, 2018 at 08:44 PM

    Hello Nadezda,

    Did you ever find solution to this?


    thanks

    Mahesh

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