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Former Member

SuccessFactors Customer Provisioning Access & Certification, when??

I will apologise first for my rant....

I have seen and read numerous blogs and discussion and am still no further forward in understanding if, and when, as a customer we will be able manage our own application.

We are migrating from SAP HCM, an application that we have fully supported internally and have members of the team fully certified. As we migrate to SuccessFactors we find there is so much 'configuration' that we are not able to complete and are told we have to rely on partners for any changes, at additional cost to us!!

I actually have a member of my team who has completed the mastery course, gained his certification through an SAP Partner, but as he now works for a customer he is not allowed provisioning access, can someone please explain the logic in that.......? Do consultants miraculously lose the ability to support an application when they leave a partner, I think not 🤣 so what is the issue?

As of yet no one has given me a consistent or meaningful reason why this policy is in place and as far as I can see can only be looked at as a way of protecting intellectual property and also generating revenue for partners.

Last year I was informed that provisioning would be opened up to customers throughout 2015 but have seen or heard nothing to date.

All of this is utter rubbish and I would like to know other customers views on this and what responses they have had. It would also be good to hear exactly from SAP why this policy is in place. Just being told that we can't do things is not acceptable.

Had we know this before we signed up to the application we may well have looked at other options.

Happy to be contacted if anyone would like to discuss things.

Steve - a very disgruntled customer.... 😠

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  • Posted on May 02, 2015 at 02:19 PM

    Some key concerns. SAP are currently re-working their training programs, so expect some things to change for customers in the coming 12 months or so.

    One thing to note is that SAP are SuccessFactors moving towards UI-based configuration. Employee Central, for instance, will be 100% configurable via the UI by the end of the year/start of next year. Other applications will move that way, but there's only so many development resources they can throw at it.

    It would be good for customers to have access to Provisioning, but one issue right now is that all applications are configurable irrespective of the licenses held. Once this is tidied up then they can start opening up the backend to customers.

    Keep the faith... things will come.

    All the best,


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