Substitute profile

[Former Member]

Hi'

in our organization we have just implemented af invoice approval workflow. Here we use substitutes to ensure, that the invoices are processed in time. However we do not want the substitutes to see, what other tasks the person they substitute have in their inbox. Can the option Substitute profile be used to differentiate between workflows in substitution?

By now i have customized a substitute profile called "Invoice" and a Proxy for the invoice type. So I figure that every task must "know" that it is a part of the invoice setup. If I do it on agent assignment, no agents are found, because it is not a general task. How to handle this problem?!?

Thanks

Mikkel Iversen

Message was edited by: Mikkel Iversen

[Jocelyn_Dart · Accepted solution]

Hi Mikkel,

Well yes it can - that's exactly what it's for. But be a little careful because it does have some limitations.

It works like this:

You assign a dialog task to a task classification.

(see the menu options in txn PFTC)

Only one task classification can be assigned to a task.

You assign groups of task classifications to a substitution profile.

Tables for the above are T77TC, T77PR, T77RO - all maintained through transaction SM30.

A substitution profile can then be assigned to a recipient/substitute relationship.

BUT... You can only assign one substitute profile to each recipient/substitute relationship. So if you want people to be able to select different combinations of workflows then you have to create a substitution profile for **each combination** of task classifications that can be assigned.

Recommendation: Use sparingly for the really important stuff.

Regards,

Jocelyn

[Former Member]

Thanks a bunch. That was what I needed to know.

Regards

Mikkel