in our organization we have just implemented af invoice approval workflow. Here we use substitutes to ensure, that the invoices are processed in time. However we do not want the substitutes to see, what other tasks the person they substitute have in their inbox. Can the option Substitute profile be used to differentiate between workflows in substitution?
By now i have customized a substitute profile called "Invoice" and a Proxy for the invoice type. So I figure that every task must "know" that it is a part of the invoice setup. If I do it on agent assignment, no agents are found, because it is not a general task. How to handle this problem?!?
Message was edited by: Mikkel Iversen