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Former Member
Apr 28, 2015 at 09:50 AM

Employees / Service Agents - Dissimilarities in C4C.

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Dear Colleagues.

I'm rookie among the C4C functionalities right now - that's why I dare asking about basic knowledge which is not served directly on tray.

Please let me kindly rely on Your practical know-how and ask for brief summarizing.

I would appreciate if You could bring me closer to what difference is between objects mentioned in title.

I mean when and why is better to use specific object?

How it affects further functionality of C4C system?

What are limitations after creating Service Agent instead fo Employee?

I've noticed for example that Service Agents are invisible in "People" Work Center.

If I am to sew the solution for the Client does it sometimes occur more gainful to create Service Agent, not an Employee,

because of some functional advantages?

Kind Regards

Slav