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Enterprise portal is not loading

Hi Experts,

I am facing an issue in enterprise portal.

The portal was working fine a day back but now in my system

Enterprise portal is not loading completely and in console am getting following error--

Form submission canceled because the form is not connected

core_navigation.js:1

However the same portal is working on other systems perfectly.

What i have done so far ---

1. SSL certificates checked

2. Cleared cookies

3. Reinstalled browser with fresh copy

4.Deleted app data and temp files

5.Restarted desktop.

6.NWA is working fine surprisingly.

I have attached screenshot at top for your reference.

Please help as this is criticaly hampering my work.

Regards,

Ankit

image.jpg (28.8 kB)
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3 Answers

  • Best Answer
    Jan 31, 2017 at 10:50 AM

    Hi Experts,

    I have resolved the issue. The issue was with chrome version.

    Details are--

    -New Chrome version released is presenting rendering issues in loading SAP Portal as described in SAP note below:

    #2421240 – Portal is not loaded on Chrome 56.

    I have installed older version and now everything is working fine as expected.

    @Marian and @Troy thanks for your reply, but the issue was related to chrome version.

    Regards,

    Ankit

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  • Jan 31, 2017 at 08:21 AM
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  • Jan 31, 2017 at 10:47 AM

    Dear Ankit

    I hope you are keeping well and many thanks for using the SAP Discussion Forums on SAP Communities.

    In relation to the scenario that you have described you mentioned the following:

    • Issue with EP, Portal was working fine yesterday but as of now you encounter loading issues and the following console error
    • Form submission canceled because the form is not connected core_navigation.js:1
    • SSL certificates checked, Cleared cookies, Reinstalled browser with fresh copy, Deleted app data and temp files, Restarted desktop. NWA is working fine surprisingly.

    Ok now based upon your analysis highlights as you mentioned you have already been performing some troubleshooting reviews which is good.

    Surrounding the behavior itself could you kindly provide clarification on the following:

    • Is this issue occurring for each and every user/in all Web Browser Platform types?
    • Can this scenario be reproduced in all Portal Themes & Framework combinations?

    Additionally could you kindly let me know if you captured a default trace to double-check if there were any underlying portal error exception references in the underlying system flow:

    • SAP KBA: 1596214 - How to find the latest default trace file of the NW AS Java right after reproducing an issue

    Kindly update me as per your findings.

    Kind Regards

    Troy Cronin

    Enterprise Portal Support Engineer

    Follow @ @troy.cronin2

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    • Former Member Former Member

      To answer my own question: Yes!

      I dug into the .SCA archive of the note and found the following corresponding code:

          var submitForm = function submitForm(contentAreaForm) {
              if (EPCM.getUAType() === EPCM.CHROME) {
                  var newForm = contentAreaForm.cloneNode(true);
                  setTimeout(function() {
                      document.body.appendChild(newForm);
                      newForm.submit();
                      document.body.removeChild(newForm)
                  }, 0)
              } else {
                  contentAreaForm.submit()
              }
          };
      <br>

      In here the cloned form is appended to the document before submit, then removed again.

      /me is going to setup a patch update plan for our environments ;-)