cancel
Showing results for 
Search instead for 
Did you mean: 

Event Log / ServiceNow

Former Member
0 Kudos

Greetings,

Recently the company started using the ServiceNow application for tracking IT incidents and request.  A new process in xMII BLS 14 is being requested that should create incidents in ServiceNow as they occur.

The current process to make this happen is for the application to put an entry into the event log and then have  MS System Center Operation Manager populate the ServiceNow Incident.  I know this sounds round about but it is what it is...

Can xMII BLS 14 create event log entries and if so, HOW?

Thank you,

Dennis W

Accepted Solutions (1)

Accepted Solutions (1)

former_member185280
Active Contributor
0 Kudos

If your talking about service.now It looks like they do have some web services available for integration.

SOAP Web Service - ServiceNow Wiki

Regards,
Christian

Answers (1)

Answers (1)

Former Member
0 Kudos

I've tried the Event Logger Action block and can't find anything in the event logs for my testing.

Is there some security that I might need to get updated for this action block to work?

former_member185280
Active Contributor
0 Kudos

Check that your Netweaver log configuration isn't filtering out the event logger messages. The category/location is com.sap.xmii.bls.executables.actions.logging.LoggingActions.

Log Configuration with SAP NetWeaver Administrator - Monitoring - SAP Library

Regards,
Christian